Terms and Conditions

1. Introduction

Welcome to Layang Point of Sales (“Layang POS”). These Terms and Conditions govern your use of the platform, services, and products provided by PT Mengejar Mimpi Tinggi (“Company”, “we”, “us”, or “our”).

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to some or all of these Terms and Conditions, you are not permitted to use our services.

2. Definitions

  • “Services” refers to the Layang Point of Sales applications, features, and services.
  • “User” refers to an individual or business entity that uses the Services.
  • “Content” refers to data, text, graphics, images, and other materials generated by Users or the Company in connection with the Services.
  • “Account” refers to the access granted to Users after registration to the Services.

3. Account Registration

To use our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur with your account.

You warrant that the information you provide to us is accurate, complete, and up-to-date. Failure to do so constitutes a breach of these Terms and Conditions, which may result in the closure of your account.

4. Use of Services

Our Services may only be used for legitimate purposes and in accordance with these Terms and Conditions. You agree not to use our Services:

  • In a manner that violates any local, national, or international law or regulation.
  • To send, receive, upload, download, use, or reuse material that does not comply with our content standards.
  • To send or cause unsolicited or unauthorized promotional or advertising material to be sent.
  • To transfer or sell your account to another party without our written consent.

We reserve the right to suspend or terminate your access to our Services if, in our opinion, you have violated these terms of use.

5. Fees and Payments

Some features of our Services are available for a subscription fee. You agree to pay all fees associated with the use of paid Services. Payment methods and billing terms will be determined at the time of registration or purchase.

All payments are subject to our refund policy as outlined in section 11. We reserve the right to change the prices of our Services with prior notice.

You are responsible for all applicable taxes in addition to the prices we set.

6. Intellectual Property Rights

All intellectual property rights in our Services and content provided by us (other than your content) belong to us or our licensors.

You may use our Services only as permitted by these Terms and Conditions. You may not use our Services content without written permission from us or the rights owner.

7. Privacy and Data

Your use of our Services is also governed by our Privacy Policy, which is available on our website. By using our Services, you consent to the collection and use of your information as set forth in the Privacy Policy.

You are responsible for the security of your User data and warrant that the collection and use of such data complies with all applicable laws and regulations.

8. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, consequential, special, or incidental damages arising out of or in connection with your use of our Services.

Our liability to you in any case will not exceed the amount you paid us for the Services during the previous 12-month period.

9. Changes and Termination

We reserve the right to modify, suspend, or terminate our Services, or any part thereof, with or without notice, at any time.

We also reserve the right to change these Terms and Conditions from time to time. Such changes will be effective immediately after being posted on our website. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any dispute arising from or in connection with these Terms and Conditions will be resolved exclusively by the competent courts in Indonesia.

11. Refund Policy

11.1 Subscription Refunds

We offer the following refund options for subscription services:

  • 14-Day Money-Back Guarantee: New customers are eligible for a full refund within 14 days of the initial purchase if they are not satisfied with our Services.
  • Pro-rated Refunds: For annual subscription plans, we may offer pro-rated refunds for the unused portion of the service if canceled mid-term, at our discretion.
  • Monthly Subscriptions: Monthly subscription plans are non-refundable once the payment period has begun, but can be canceled at any time to prevent future charges.

11.2 Refund Eligibility

Refunds may be issued in the following circumstances:

  • Technical issues that significantly impair service functionality that we cannot resolve within a reasonable timeframe.
  • Incorrect charges or billing errors.
  • Service unavailability for extended periods (more than 24 consecutive hours) due to our system failures.

Refunds are generally not issued for:

  • Change of mind after the 14-day period.
  • Lack of features that were not advertised or promised.
  • Misunderstanding of service functionality that was clearly documented.
  • Issues resulting from user error or third-party integrations outside our control.

11.3 Refund Process

To request a refund:

  1. Contact our support team at support@layangtech.com with your account details and reason for the refund request.
  2. Our team will review your request within 2-3 business days.
  3. If approved, refunds will be processed to the original payment method used for the purchase.
  4. Refund processing times may vary depending on your payment provider (typically 5-10 business days).

11.4 Service Cancellation

Canceling your subscription will stop future billing but does not automatically qualify for a refund. To cancel your subscription, log in to your account dashboard and follow the cancellation process, or contact our support team for assistance. After cancellation, you will retain access to the service until the end of your current billing period.

11.5 Special Circumstances

We understand that exceptional situations may arise. If you believe your case warrants special consideration for a refund outside our standard policy, please contact our customer service team with detailed information. Each case will be reviewed individually, and we reserve the right to make exceptions at our sole discretion.

Last updated: May 16, 2025

If you have any questions about these Terms and Conditions or our Refund Policy, please contact us at support@layangtech.com

Need More Information?

Our support team is ready to answer any questions about our policies or assist with refund requests.

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